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Frequently Asked Questions
1. NATIONAL SHIPPING
Shipping is NOT included in the product price. Shipping will be FREE if you place an order over 50 Euros for Spain.
Shipping is 4,95€ for the Spanish peninsula. Shipping for Balearic Islands is 6.95€. For Canary Islands, please contact us at firstname.lastname@example.org!
2. INTERNATIONAL SHIPPING
International Shipping costs depends on the country to ship. It will be between 7 and 12,95€ Euros. There is Free International Shipping for orders over 100€.
Shipping to most of the countries is around 4-5 days, but it can take up to 10 days.
3. WHEN WILL I GET MY PRODUCTS?
Usually, it takes 2-3 days for products to arrive around Spain, and 5-6 days Internationally. Although, being a made-to-order product it can take a little longer! Get in touch with us to know the status of your products.
If it is not arriving on time, please contact us on email@example.com.
4. CHANGES AND RETURNS
At Colovrs we strive to give the best quality and fit, and that is why we offer 100% satisfaction policy. You have 30 days to exchange or return any of our products.
Just one condition: The product needs to be in mint condition, just as it got to you!
5. HOW DOES IT WORK?
SPAIN: Our shipping agency will get you the new product, and collect the old product that you wanted to exchange. FREE. For Returns, we will have our agency collect it, and will transfer the amount you paid.
INTERNATIONAL: You will need to pay for shipping, since we don't have return agreements with our agency. We will work to make it the cheapest possible!
6. COLORS Y TONES
We strive to get the colors and tones of the products to the most accurate we can. Although, colors and tones can vary due to the different calibrations on screens.
7. WHERE DO YOU GET THE DESIGNS FROM?
8. DO YOU ALWAYS HAVE SAME STOCK?
Our stock changes through seasons and some products can be sold out soon, so we can't guarantee to always have the same stock! So hurry up!!!
9. HOW CAN I PAY?
Paypal and Credit Card.
10. CONTACT INFO?
firstname.lastname@example.org o give us a call at +34 669467328.